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GPS CENTRAL RETURN AUTHORIZATION REQUEST

A Return Merchandise Authorization (RMA) number must be obtained by email BEFORE you return any item to GPS Central and within 10 days of the original product ship date. Please see below for conditions applying to Customer Satisfaction and Defective Item returns.

If you are looking to cancel your BLUEFOX TRACKING Service, please follow the instructions found here

Please send email containing the following information to sales@gpscentral.ca

Your full name: ____________________________________

Contact Phone Number: ____________________

GPS Central Receipt Number: ________________

Shipping Date: _________________

Item: _______________________________

Serial Number (for GPS units): ___________

Detailed Reason for Return Request: __________________________________________________

________________________________________________________________________________


An RMA number will be sent to you by return email if your return is approved.
This RMA number must appear clearly on the shipping package, and on a copy of your receipt enclosed with the return.

Please address returns to:
GPS Central Returns
RMA# <enter your RMA number here>
#8 711 48th Ave SE
Calgary AB T2G 4X2

Christmas Holiday Return Policy:
Our Customer Satisfaction Return Policy is extended until January 15, 2017 for items purchased between October 15 and December 31, 2016. Please note, all items returned must be in unused/unopened condition or it may be subject to a 20% restocking fee as per our Return Policy.

Customer Satisfaction Returns:
• If you are not satisfied with your purchase, we must be notified and an exchange will be offered within 10 days of receiving the item.
Refunds: A restocking fee of 20% may apply on product returned for refund.
Once we receive an item returned under the terms of our Customer Satisfaction Return Policy, we will issue a refund (less 20% restocking fee) within 7 days to the original credit card, or by cheque if payment was not made by credit card.
Shipping
and Handling Fees are not refundable, unless an order has been incorrectly shipped by GPS Central.
We reserve the right to refuse a return on any product. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return.
For a full Customer Satisfaction refund to apply the item itself, all packaging, manuals and original accessories must not be marked or damaged in any way.
• Products which have had the UPC bar code removed from the package (as when applying for a rebate) or which have been registered with the manufacturer cannot be accepted for return.
Exchange/Store Credit: Full credit may be applied for an exchange or store credit on products that are returned in original and undamaged condition including all original packaging and warranty cards. If the product is not returned in As New condition, a 20% restocking fee will apply.
Special order items, antennas, books and software are not refundable or exchangeable.
We reserve the right to refuse a return on any product that does not meet these requirements. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return.
For a full Customer Satisfaction refund to apply the item itself, all packaging, manuals and original accessories must not be marked or damaged in any way.
• Products which have had the UPC bar code removed from the package (as when applying for a rebate) or which have been registered with the manufacturer cannot be accepted for return.

• You must contact us by email for a Return Authorization Number within 10 days of the ship date of the product.
• Any Customer Satisfaction refund/exchange/store credit will not include shipping charges, and you are responsible for return shipping charges

Defective Returns:
• Items which are found to be defective within 10 days of the shipment date may be returned to us for replacement (same item only). After 10 days, the terms of the manufacturer's warranty apply and you must deal directly with the manufacturer for warranty issues (see Warranty Policy)
• You MUST contact us by email for a Return Authorization Number within the 10 days.
Deferred Replacement: The replacement item can be sent to you at no charge by either Xpresspost or Expedited Parcel when we receive the defective item.
Immediate Replacement: If you prefer, we can send you a replacement immediately (subject to availability). Immediate replacement would require us to charge your credit card and then issue a refund upon receipt of the defective item. For an Immediate Replacement, please submit your order online, selecting whichever shipping method you prefer, and note your RMA number in the Comments & Feedback field (at the end of the Order Form). If you have upgraded the shipping method for an Immediate Replacement, the difference between Expedited Parcel/Xpresspost will not be refunded; shipping charges will not be refunded if additional items are ordered at the same time.

Damaged Items
Items that arrive in damaged condition must be reported to us withing 4 days of delivery.


© 2001-2017
GPS Central
#8, 711 48th Ave SE Calgary AB Canada T2G 4X2
Since 2001 - Factory Authorized Dealer

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