31 , 2002
Thanks, you guys are awesome!! Happy New Year
November 16, 2002
Magellan, I have asked for information from you and you have replied immediately
so I am pleased to order from you
Referred By = Return Customer!
Comments = Can't seem to find any GPS accessories
around here. So, I'm back! The GPS unit got to my door in only two days and it
works great! I will definitely return again when I need more accessories or for
a more advanced unit in the future. Keep up the good work.
November 14, 2002
Thank you very
much, I have appreciated doing business with you, it has been easy and trouble
Package has arrived today in good condition, thanks. Good to do business with
... original message sent a couple weeks ago. Since I never heard anything back
I guess the answer to my question was "no", which is certainly your prerogative.
However, I must say that simply ignoring, rather than responding to, an email
from an existing customer is not exactly a great way to encourage referrals and
new customers. Just my $0.02.
November 14, 2002
Ok thanks Jo, I never received a reply to my previous email and i was very surprise
because usually GPS Central always have been very fast to reply to email. So this
is why I send another email for the same issue.
[Around November 05, a computer glitch annihilated some of our
incoming email. If you wrote to us around this time and haven't heard back, PLEASE
write again -- your message will be received on our new, improved system!]
Really good services. I have bought mine (GPSMAP 76S) from GPS Central in the
last couple of days to be shipped to my address in the UK (International) and
I received the items with no delay and in excellant condition. I hope to be regular
customer for any future purchease.
Referred By = Prev Order liked your service
November 06, 2002
Happy to have
located you via e-mail and looking forward to receiving my husbands Christmas
XXXXXXXX (Name omitted so we don't risk spoiling the surprise!)
For your info! I just ordered Garmin Metroguide Europe from you on Monday to be
sent by Canada Post Rate $7.00. It arrived in my office in Moncton , New Brunswick
at 9:30 AM Wednesday morning. Pretty swift. Thanks again,
November 06, 2002
= reference from friend that you were very good.
November 06, 2002
= Business associate informed
Just a quick note of thanks for the prompt reply to my email and subsequent shipment
of order I placed later. I'd like to think the rest of your service is this great.
Keep up the good work!
Thanks again for a great site and great service
November 01, 2002
2nd order, extremely
pleased the first time, eager to do it again.
November 01, 2002
in the past waited months for delivery of in stock items purchased over Internet,
trust is the most fundemental requirement for any business and I am pleased that
you actually have in stock what you say.
October 31, 2002
to let you know that I received the GPS you sent me the next day you shipped it.
I must say this was an amazing experience, calling a store in Calgary when most
stores here were already closed (you were still open due to the time difference)
and buying a GPS and getting it in my hands within 16 hours is pretty impressive.
From the time I hung up, that GPS must have been in motion for the whole time.
Thank you very much also for the good recommendations, and the swapping of the
original cable with the combo cable. I had received recommendations from my friend
for GPS Central, and you can be sure that I will be making the same recommendations
to others as well... The unit worked great, and I really like the built-in compass,
although it's too bad they don't have a sighting mirror like a real compass. I
was amazed with the quantity of map information already in it, it had all the
lakes where we went partridge hunting way up north in the La Vérendrye wildlife
reserve, and that knocked my friends' and my socks off.... All in all, I am quite
the satisfied customer... Just thought I'd let you know!
October 26, 2002
= the net, looking for gps info, I buy canadian if possible.
Well laid out website!
Thank you for offering this cable. Not many suppliers offer this cable from Taiwan,
and your website is useful and informative.
October 24, 2002
Glad to see
a simple easy to use web site, I am a pilot and keep getting lost thanks for the
Referred By = originally, web search for gps suppliers. am now a repeat customer.
Thank you for completing the order. I have already received the items. I am very
impressed with the time frame and the quality of your service. Thank you and if
I am looking for anything in the future I will let you know.
October 21, 2002
= Originally through the GPS Newsgroup, but I've ordered from here a few months
ago. And yes, I do refer everyone interested in GPS to your site!
Good site. Good prices.
Loved your web page - great info - other sites had similar prices but I went with
you because of the info on your site - keep up the great work
Great site... glad to see we have some quality online shopping locations in CANADA!!!
thank you i recived the order in very good time will order again richard
Thanks ... You guys rock on customer service.... Great doing business with yah!
I just wanted to let you know that I ordered a GPS unit from you on Wednesday,
had it shipped via Canada Post Expedited to me in Ottawa and it has already arrived [Friday morning]. Thank you in advance - I am surprised to receive it so
quickly. Just wanted to let you know how happy I am with the quick service, both
from GPS Central and Canada Post.
before, and sent a good many your way too.
You have the
best "in stock" inventory on gps. Would love to see your store in person some
I must say... I was a little disappointed when I first came across your online
store as I had just locally purchased a Magellan 315 as my "beginner" unit. Yikes!
No Magellan support I thought. Well after a couple of emails and a recent purchase,
I became your number 1 fan in Eastern Canada due
to the "top-notch" personal treatment I got. Now with the addition of Magellan
products and the excellent pages on all models with comparisons, you have outdone
yourself. You have thought of everything and it is much appreciated by us end
users. Hats off to your staff who have the foresight to know what people want.
I know where my next GPS purchase will be from.
The wonderful Jo kindly offered me this package with a further $15 discount on
the second map program. Did I get this right, Jo??? Thanks so much for your kindness
and help with the order. I look forward to sending you pictures from NZ!
Good prices... even better than XXX!! Clear order form. Should offer a collect
shipping option rather than just tacking shipping costs to invoice.
MY FIRST ORDER WITH YOU WENT SO SMOOTHLY I DON'T HESITATE TO ORDER FROM YOU AGAIN!!
Great website: Lots of useful information.
My last dealings with your firm were excellent.
Referred By = Search and Rescue managers meeting for the Kooteny region of BC
Someone had your card and said how good you were to the search and rescue group
they were from.
Comments = Had a e-mail back in 10 min. Thats service.
My sister bought a gps off you guys for my father last year! Excellent website..also
phoned your 1-800 line and got very good service. Look forward to doing business
with you in the future.
I recently purchased eTrex Vista and several accessories, since then I have contacted
you via phone three time for various reasons (mostly my own stupidity). In all
cases I was treated with super friendly and extremely helpful responses. These
day we are quick to criticize but seldom give praise. I just want you to know
I appreciate you service and as a result have passes your name on to several of
my friends. Keep up the excellent work
received order extremely pleased with product and service.
I have in the last two years purchased a Vista and GPSmap 76S as well as software
and accessories. I was in your store last month for the first time and purchased
some more software from the nice helpful sales person that I had talked to several
times prior to on the phone. Thank You GPS Central you provide an excellent service.
Thank you very much for the speedy processing and delivery of my unit. It arrived
on Thursday, after you received the order over the long weekend. I'll definately
be recommending you to friends that are looking for GPS units and accessories.
Referred By = I performed a search for GPS suppliers. You were the first Canadian
store I found. Comments = Your website was clear and easy to use. Thank
Great service thanks a million
Thank you for your diligence
Thanks a lot -- Your shipping department is faster than email. I received the
unit this afternoon and everything is perfect !!! I will surely return to your
store for GPS and geocaching items in the near future. Thanks again for your excellent
Thank you VERY MUCH for the confirmation of the refund of my postage charges for
returning the faulty Garmin 160 Blue. For me, this confirms my appreciation of
the quality of your service. I will not hesitate to highly recommend you and your
business to other friends and family. Who knows where it might lead!
Referred By = Fellow hunter who knew I was looking for a GPS
We have ordered from you before and found your service excellent.
I am very impressed, I have received my package in less than two days. If I have
anything else I want to buy for my GPS, you are sure that you will have my business.
I bought from GPS Central (www.gpscentral.ca). The GPSMAP76S was $CA610 (no PST
because store located in Calgary and I live in Ontario). The Bluechart was $CA180,
but Garmin will be rebating me $US50, with a promotion that ended a month or so
ago. Delivery was almost the next day by ExpressPost and their service was excellent.
I may of had the advantage of time zone difference (phoning East to West) but
they answer the phones quite late at night and were very helpful. When I had problems
with the first unit they shipped me, they contacted Garmin within a day and had
a replacement on my doorstep the next day, before I had time to return the bad
unit. They also gave me excellent support when I ran into a program glitch trying
to unlock the maps.
Warren [ alt.satellite.gps]
Just did a gps search on the net for the area of calgary and you guys look the
Ordered a GPS last week on Monday and I got it Tuesday - great service !!!!!
Referred By = I have previously ordered from GPSCentral.
Comments = Service
is great and quick. Shop Canadian!
In my brief dealing with your company (2 emails), I am totally impressed with
this company and its "personality". Don't ever lose it.
August 21, 2002
I really enjoyed
Excellent products at reasonable prices, in CANADIAN dollars!
One of the best business web sites I've ever seen! Excellent online shopping and
Nice to find a company that cares, really appreciate it.
August 17 2002
I am very satisfied with the quality of post-sales service provided by GPS Central.
Good site with helpful information on making a decision on what GPS would suite
your needs. Much better than the competition. Feels like dealing with people not
I'll make sure everyone I know who is interested in a GPS knows about GPS Central
and the great service you provide.
August 12, 2002
Thanks so much
- excellent customer service at GPSCentral!!
Thanks for your great service.. I never seen any company who really listen to
their customers. Thank You very much.. Keep up the good work..
glad to have the canadian service!
for your informed and very prompt service.
July 24, 2002
Referred By = My buddy ordered a Garmin GPS V from you and the shipping was awesome.
Comments = Nice site btw, easy to navigate and find what you are looking
You have a great
web-site - lots of info and easy to navigate
July 23, 2002
As always, impressed
with the service (including after sales) of gps central. I will continue to recommend
you to any and all prospective clients.
Thank you very much, for your usual, exceptionally good service.
= Your reputation of fast and accurate service precedes you.
Comments = Don't
let me down. I need these items yesterday.
July 17, 2002
told me about a new GPS store in Calgary. Their name is G.P.S. Central, check
out their web site at www.gpscentral.ca. The president is Ian Hansen and is a
fixed wing pilot, so he has a very good understanding of what we need and really
knows gps units. I have just bought a new Garmin MAP76S from them and they are
priced very comparatively against any so called lo cost supplier on the internet
as well as better priced than anyone in Calgary. [We were sent us a copy of this
message Jamie sent to his ballooning associates -- thanks Jamie!]
You are quite welcome and I am very pleased with my GPSMAP 76S ... it is definitely
the right unit for my needs. Mix-ups happen sometimes, but the manner in which
it was dealt with was first rate! I will be happy to recommend your firm to anyone
that I talk to about my new GPS, or anyone else looking for similar electronic
equipment. [We inadvertently sent a GPSMAP 76 instead of a GPSMAP
76S when we first filled Nick's order]
July 12, 2002
recommended your establishment when I ws talking to them earlier this afternoon.
Thanks! You've been really helpful and I'm sure this won't be my last purchase
from you guys!
July 08, 2002
earned my respect and confidence as a retailer. I couldn't have gotten better
service if I lived next door to your shop. I was very impressed with your ability
to quickly contact Garmin and get their opinion on my problem and completely stunned
that I received a replacement unit before the I had returned the defective one.
Outstanding service! Thank you very much for all your help.
Everything arrived just in time. You guys(& gals) are the best. Thank you!
I remember you wanted to know about the BlueChart card, and how accurate it was...
well, it is very accurate, it is based on all the paper charts data, with very
much accuracy, and works very well with the plotter. It is a complete joy to use...
not to mention such ease of use, an makes navigating a breeze!
Greetings: And thank you for your service. All arrived intact today. You people
really deliver (pun not really intentional but it's apt).
June 14, 2002
= Through a recommendation in the GPS newsgroup.
June 07, 2002
Thanks for the
speedy service. My etrex legend and mount showed up ahead of schedule and for
exactly what you quoted me.
I wanted to thank you for your excellent service and prompt responses to my inquiries.
I received the GPS V yesterday and I'm looking forward to using it this weekend
at the cottage. Keep up the good work!
June 06, 2002
Thanks for the
great service I look forward to working with you in the future.
Referred By = Found via Google.com, looking for a decent Canadian
GPS store with online sales.
June 04, 2002
Thanks for your
help. I appreciate your patience in answering all my questions and figuring out
the best package for my needs. I look forward to receiving the shipment. Also,
I will send a picture for your Online Gallery when I have everything installed
(if you don't mind showing a Touratech BMW motorcycle mount).
Referred By = Fellow ATV'er told me this is where he bought his.
LOL, wow, talk about customer service. Tuesday sounds great. You guys rock! :p
Referred By = Refererd to by many friends who have bought stuff here!
Your site was obviously much cheaper and quite reputable. So I decided to buy
from you! Very convenient!!
What is going on over there, I ordered 3 handle bar attachments and I only received
1. It even says 3 on the email you sent back to me. My friend told me that you
guys were prompt and efficient but I am beginning to believe different.
Referred By = REFERRED TO BY BOSS AT WORK
May 29, 2002
= Friend who has ordered from you recommended your site.
May 28, 2002
again for your extraordinary service!
May 28, 2002
Do you have
any idea how much I appreciate your service? Best in the business! I hope your
boss appreciates you too. Tell him I think you should get a nice big raise!!!!
I want to commend your company for friendly and prompt service. You
will certainly be high on my list when I purchase more GPS and related gear.
Referred By = Re-peat customer.. Great dealing with you again.....
Referred By = I have ordered form you last year and received prompt and efficient
Referred By = Best price on internet. Good sales support.
Referred By = Garmin - called the Co. with frustration on not being able to find
PC cable and they would not sell to Cdns. direct -the help line gave me this E-mail
address. So pleased there is a supplier in Alberta. None of the authorized dealers
in Medicine Hat knew about your web site (Wal Mart, Cdn Tire, Radio Shack or London
Order number 2628-2688 should have been delivered last Thursday. I still have
not received anything and I paid 24$ to ship it next day. [Priority
Courier shipping is NOT RECOMMENDED for destinations other than those mentioned
Post's Priority Courier "On-time Guarentee" Destinations]
Referred By = Long time customer. Wouldn't go anywhere else!!!!
Thanks for your answer and your willing coöperation. Thanks again for everything
! Whenever you come to Belgium, be my guest!
May 20, 2002
for your prompt efficient service
Just wanted to thank you for your quick service in getting the new Canadian Bluechart
"Inside Passage" to me. I was very impressed with your degree of customer service
and have told others.
Referred By = Collegue in Jeep Club
May 17, 2002
I bought my
GPS V from your company some months ago and was VERY pleased with the support
you provided to me in making the right selection. This is why I am writing to
Someone in the office mentioned your company.
May 14, 2002
Kudos to you!
Great service! Not only did you answer an email request for information quickly,
but you also processed the order so quickly that it arrived this morning (I ordered
last night). I have to say that, quite seriously, GPS Central is easily the best
online store in Canada. You have one happy and loyal
customer who is going to recommend you to all his gadget fiends...er...friends.
Best site I found for info on the net. Well done
May 14, 2002
You have a very
good cross reference system. Very helpful in making my decision.
Referred By = Friend who just bought a Garman GPSMap 76 from you. Great prices
guys! It's great to buy Canadian!
With the good service quality and speedy response I got from a previous command,
I now come here for my GPS needs.
May 10, 2002
I'm sorry for
my english!!! Is there someone in your office who can speak french???!!!
Ian speaks French, but he is not in the office every day. Call and ask to speak
with him or send email to email@example.com]
Nice to see a Canadian vendor of GPS! I have bookmarked
Referred By = From a buddy
I just receive my order, 2 days delivery "wow" Thank you, your service and prices
Referred by B C Snowmobile Federation
May 02, 2002
done on your Web site. You have plenty of useful information in excess of the
standard price/product list that many on-line retailers offer.
This is only to thank you very much for your concern. I will not
hesitate to tell everyone I know about your excellent service and the super way
you conduct business, particularly over Internet.
Found you online. Great service!
They call this Service with a capital S! Thanks for the very-quick delivery.
I just wanted to say thanks, for the excellent service, for matching prices, and
for the "free" shipping of my order (a bonus I was not expecting). Count me in
as a "very satisfied customer", who was proud to buy Canadian.
Well thank you very much Jo. I may very well do that. [We had
sent Stephen the wrong-sized geocaching shirt and suggested that instead of returning
it to us in he could put it in a cache sometime and we'd send a replacement a.s.a.p]
I have been passing along the name of your company to everyone I
know and I think you may start getting a few orders.
April 26, 2002
Great , thanks
for your speedy service!
I note with regret that you do not ship orders internationally. However, you do
state "at present", do you envisage providing an international facility in the
near future? [We're working on it!]
April 25, 2002
You have a very
nice web site with a good range of products and very good prices. I would like
to place an order but unfortunately you don't ship to the U.S. I hope you would
consider shipping to the U.S. in the near future. [We're working
on this too!]
Fantastic. Thanks for all your help.
April 22, 2002
Thanks for the
quick responce to my interest in G-chart cartridges. Your e-mail to me was a great
Holy Cow man! That was a 10 minute turn around time on the reply! You guys are
great! Thanks for the reply and attempt to help, I appreciate it..
I thank you again for your quick and helpful response....
April 16, 2002
Thanks for your
quick response. Much appreciated.
Thanks for your help, I really appreciate. Hope we'll be able to do some business
someday. [Olivier had contacted us wanting to know if we could
supply a GARMIN GPS with an Atlantic basemap. Unfortunately, will not supply Atlantic
basemap versions to dealers in North America.]
April 10, 2002
Glad I found
you folks, your pre-sales service has been great, prices are excellent, the fast
delivery is great...
Thanks very much for the great service and will look forward to dealing with you
Your service has been great. Your price is right and you have a great webpage
which is easy to navigate and very informative. Also your after sales follow up
has been amazing - not only an email but a phone call as well. I'm a member of
WYC and I will certainly recommend you guys to any members who are looking for
i just want to thank your staff for there quick and great service just received
my order this morning 4 3 02 at 10:30 am montreal time not bad since i ordered
it on march 29 02 and since you did not seem open on good friday but a very nice
woman with the english accent [NZ, to be exact :-) Jo] took
my order anyway
again thanks from lawrence in mtl que
ps very happy with the garmin windshield
mount again thanks
It is nice to deal in Canada!
for all your help, look forward to doing more business with you folks.
many thanks. You guys are great to do business with!
March 27, 2002
information you provide about your products is greatly appreciated. It is wonderful
having a professional source tailored to Canadians. Keep up the fantastic job.
To everyone at GPS Central. Thank you very much for the prompt and helpful service
and delivery of my new etrex gps.
I received the Venture today. Thank you for the excellent service. I am going
to mention the exceptional service in our fishing club newsletter which might
bring you some business. Thanks again.
March 24, 2002
I must say that you offer a very good service and a lot of my friends liked it
very much. You will surely receive some new orders for a gpsmap 76 in the next
future. They all like the product and the service of course. So thanks for all
and have a good day.
Thanks for that really quick reply. I will most certainly drop in
when I'm in Calgary
Excellent service. Thanx very much.
March 16, 2002
We have received the items this week in good condition and we are very satisfied
with them. We won't hesitate to recommend you for prompt and accurate service.
The high quality of your web site was one of the things that persuaded
me to buy from you. Well done! Your web site made the sale!
You guys are great, very helpful, great service.....
I've been looking all over, and you guys have the best! Thank You!
Thanks for the super service!
February 28, 2002
Thank you for taking care of me.
I had just started looking for a GPS unit for hiking and tracked
to your site via Garmin Vendor references. Your site is great, well laid out,
fast, and a bounty of information. I am only depressed by the lack of "Canadian
Content" for Maps (eg Calgary) but a Vista/Legend for hiking looks nice. Nice
to see you in Calgary, that makes my life easy.
February 26, 2002
Really appreciate your help. By the way that last order I placed with you for
the dash mount at 2 PM was here the next morning at 11:20 AM. What has happened
to Canada Post?
I am once again in awe of how quickly you answer my silly questions
and help me out. I cannot remember when I dealt with a more flexible, friendly,
fair and just doggone nice company.
It is so nice to deal with a a company (well, a person inside a company,
actually) who understands and works with a client as well as you do. Thanks again
for providing matchless customer advice, service and satisfaction. Use my name
for testimonials all you like, if you want to. You guys have my vote.
Thanks... Your customer service is excellent...
I look forward to shopping at GPS Central again and will certainly
let others know of your store. Thanks again for the prompt reply to my questions.
Thank you for the prompt filling of my order. It was most impressive.
I have already recommended you to others who will be contacting you soon.
I am recommending you to my friends and business associates whenever
they start drooling over my various 'gadgets' ; >}
February 14, 2002
Thanks for your prompt reply. I will recommend you in the future,
Just letting you know I received my copy of Vancouver/Okanagan Cat
1002 just what I wanted look forward to doing more business with your company
Thanks as ever for your speedy reply. I've surfed all over looking
for these things and you are true to your price match policy. That's just another
thing (of the many) that I like about you guys and why I will continue to deal
You score 100% on both sites. I'm impressed with your service.
Thanks millions times
You folks offer an incredible service. I directed my mother to you
before Christmas and she bought my new GPS 76 from you.
February 05, 2002
Thank you very, very much. The difference between merely a good and a really great
company is service like this.
Love dealing with you folks. Happy happy happy. One suggestion how
about posting a pic of the staff there, would be nice to see with whom I am so
I've recommended GPSCentral to several friends since purchasing my
Legend from you a while ago.
SUPER.... WAY OUT....THANKS A MILLION STEVE PS I HAVE BEEN HANDING
OUT YOUR WEB LINK LIKE CRAZY AS I AM GETTING CO-WORKERS HOOKED ON THIS GEOCACHING
THING . HOPE IT DRUMS UP BUS FOR YOU GUYS.
Just to let you know it arrived this morning. What fantastic service.
Garmin Technical Support referred me to you
January 19, 2002
Thanks for the quick response. I certainly will recommend your company to my friends
Thanks so much for your help and shipping arrangements. It is nice
to do business with people who know what they are doing and how to get things
done! If we get up in your country this summer we will try and stop in - you should
be easy to find now that I have a good portable GPS.
January 09, 2002
I would like to express how impressed I continue to be with your customer service,
for the following reasons: Promptness: my order was processed (as usual) extremely
promptly. Total time from sending the unit from Ottawa to Calgary, and getting
the new unit back to me : 5 business days. Friendliness: clear, courteous, not
ever adversarial, and, most of all, always willing to bend over backward to accommodate
a customer. This is *rare*. Case in point - this whole unit exchange process.
Low prices (icing on the cake) Good, solid, professional on-line presence with
proper on-line ordering capabilities.
January 09, 2002
Just wanted to drop you a note to say thanks !! Wasn't sure about what mount I
needed for my Legend so I called your 1-800 number.... Your staff was very helpful
and pointed me in the direction of a ram mount (suggested for snowmobiling) The
mount surpassed my expectations....I'm very pleased with it !
January 05, 2002
You Gal I spoke to was very friendly and was happy to help answer my questions.
I bought from you because of her.
Just a note to let you folks know that I have been very impressed
with your business so far. The eTrex Legend I purchased online on Dec 26, 2001
was delivered to my door by Dec 28, 2001. The unit works very well and has already
surpassed my expectations about its usability. I will not hesitate to refer friends
and colleagues to your website and will certainly consider you if I need to purchase
additional equipment. Thanks again,
It was easy to recommend you because we were very satisfied when
we bought the GPS equipment. I feel the prompt service is important as well as
good pricing. Happy New Year ... and all the best.
December 27, 2001
Thanks for the Great service and I will not hesitate to deal with you in the future.
To GARMIN: I just wanted to tell you how very happy I am with your product, the
E-map that I purchased a few months ago. Yesterday we gave my 78 year old father
a GPS 176C and he loves it. I don't think we will be seeing him for some time
as he will be on the road so much playing with it! I also want to mention GPSCentral.ca
and the amazing service I have received from the whole staff since getting into
this activity. The service is second to none and they are always there when I
need them to answer whatever question I may have about operating the unit, purchasing
maps or other accessories. I have been recommending your product and their service
to everyone I speak to about this.
received shipment yesterday. wonderful service. i will not hesitate to recommend
you to others.
I just wanted to thank you guys for staying open late on a Friday
evening so that I could pick up my new GPS V personally. Not only did you do that
but you stayed on and helped me download maps etc.
TO POTENTIAL CUSTOMERS:
You will not find better prices or better service anywhere!!
This is to thank you for all the help in setting up my StreetPilot III. It was
a pleasure dealing with you. The unit arrived next day from Alberta to Nova Scotia.
What a service!
you VERY much!! it's a little late in the season to be ordering a unit now, but
I will certainly be back in touch once the lakes become a bit more fluid (actually,
we STILL don't have ice here this year - weird!). I truly look forward to doing
business with you in the new year. Merry Christmas and all that.
Just a quick note to say thank you, for the fantastic service (and
price!) on my new Garmin Etrex Legend. I just received the unit this afternoon,
after placing my order online at midnight last night. Now, that's performance!
And the Legend is just great. It is smaller and more feature-packed than I first
thought. What a great surprise in this day and age of advertisers typically sticking
it to us, the consumers. Thanks, again. I will be back online soon to pick up
Everything is here. Nice doing business with you. I've bought quite
a lot online and should say you are one of the best online stores I've used.
Thank you very much for your excellent customer service and prompt
responses. It has been a pleasure dealing with you at GPS Central. Our future
GPS equipment needs will definitely be dealt with through here! Thank you so much!
Thanks for your excellent customer service. I really appreciate it.
I'll definitely refer people your way.
i would also like to thank you for the excellent service i have had
using your company and i will recommend it to my many fellow bikers who do off
road and require a gps.
Not sure if you remember me, but thought I'd send along a note of
thanks. I arranged with you and Ian to come give a demo of the Vista and Legend
and Emap to us at our company back in May. Soon after that, I purchased a Vista
from you, and one of my co-workers bought one as well. I thought that I'd give
you a little update. Since receiving so much help from GPSCentral with programs
and accessories, my experience with the Vista has been nothing short of amazing.
As an avid hunter and sportsman, I thought that I had a pretty good sense of direction.
But after hunting in a totally different area of Alberta, and being stuck out
in the wilderness until after dark one night, the Vista brought me straight back
to camp, and prevented an unwanted, cold, sleepless night in the woods. Thanks
so much for everything, and keep up the great work. It's nice to see that someone
still believes that the customer comes first.
September 17, 2001
Wow! What service
from you and Canada Post. I received the shipment this morning (Monday).
John [John's shipment was sent on Friday by Expedited Parcel service
By the way, I am very pleased with my dealings with GPS Central, and your active
presence in the newsgroup is a real plus! I won't hesitate to highly recommend
GPS Central to all my friends and associates.
September 16, 2001
Thanks a lot for your help. Dealing with GPS Central just gets better and better!
Thanks! You are REALLY good! You guys deserve to get rich! I will
do my part to help!
Thanks for your feedback. The replacement unit is working well & I
really appreciate your great customer service that you have provided! It has been
a very positive experience dealing with GPS Central & yourself.
September 5, 2001
I have recently purchased
an eTrex Legend w/MapSource from your store. I received my new GPS within 2 days
(Cornwall, Ont.) and everything was perfect! Your prices are the lowest I've ever
seen, and your selection of GPS and accessories is unbeatable. I will soon be
placing an order for accesories for my eTrex and will be back to your site for
any future needs. I've recommended your site to 3 people who plan on purchasing
in the near future.
Very satisfied customer, John
August 25, 2001
service as usual!
Last Tuesday my wife thought she had just bought me a very expensive
toy [GPSMAP 76]. She was somewhat amazed at the way it
could track, but it wasn't until our trip on Friday that things changed. She started
slowly, but by the time we had reached Conrad, MT she was marking waypoints, changing
the setup, etc. The next day, we lost our way in Casper (they only signpost two-digit
highways in town) so she zoomed in, found where we were and guided me to the right
highway. An hour later our State Highway became a dirt track (still on the map,
though). Suddenly, she saw the marker was no longer on the marked highway. We
turned and found we had missed an unmarked 300 degree right turn (an unmapped
track continued the Highway). So that saved us an enormous amount of lost time.
Who knows when we would have realized we were not on the right road? Then she
found we could find the elevations at various points on our land and she's really
happy now. With the detailed uploads from the CD ROM there is no need to operate
the laptop in the car. I think I sold three people on the idea of getting one.
Thanks for your advice.
Once again thank you for the great service. I have found the blue charts for this
unit [GPSMAP 176C] to be an accurate reproduction of the
charts for the south shores of Lake Huron. All reefs in my boating area are where
they are supposed to be!!! This is crucial as the shores are literally studded
with reefs. It has turned out to be almost too useful as I become to rely on it.
Many thanks, you got my vote for any future business. I'll spread the word around
Both the 12XL and the cable have arrived safely. I'm still playing with them will
let you know how things turn out. Thanks for all your help. GPS Central has great
service and your turnaround time was great too!
Best Wishes, Hussein
friendly, reliable customer service is the name of the game, and that name is
GPS Central. I tell everyone looking for a GPS unit or accessories to try you
guys first. A VERY satisfied customer!
You mentioned the other day that it's funny I had such high praise
for your company when you mixed up my order. I think the reason being is that
you didn't lie about it and took responsibility for the mistake. So many places
now just try to blame the consumer and don't care about customer service. It's
very rare and I hope you never lose that part of the integrity which is so appealing
to your clients.
Steve [We had sent Steve the wrong MapSource
CD, but quickly sent the correct one to him -- he ended up buying the other one
at a discount as well.]
would like to express my thanks to yourself and GPS Central for the excellent
service you have provided. I am extremely impressed with your client service practices,
the company return policy and the time frames in receiving both the original and
replacement GPS units. I will definitely recommend your company to all I encounter
who are interested in purchasing GPS units.
Yours truly, Ken [Thank
you, Ken, for the appreciative message you also sent to GARMIN]
June 29, 2001
That was just
a test! You passed with flying colors. You could have sent me back a long list
of goodies. You are obviously a nice, honorable and upstanding individual - probably
why people like to deal with you. I hope you sell millions and MILLIONS of units!
had sent email asking if we could think of any other accessories he might need]
I ordered an eTrex car mount yesterday morning by phone. The package already arrived!
Thank you for your quick shipping and tremendous help over the phone! You can
be sure I will order from GPSCentral again!
received my order on Monday, June 18th, exactly two business days after placing
it. Both the merchandise and your service have proved very satisfactory. In the
future, I will definitely recommend your company to others. Keep up the good work!
I have been very impressed with your level of service and support,
by word of mouth. "A" who sits nearby purchased a Etrex Summit (then
Vista), and mentioned where, then "M" picked up a Colour Streetpilot.
Both these guys sit near me at work and I was convinced of your commitment to
service. When I was about to order I spotted Freds Emap ( another great service;
Thanks!). Most of my usage is probably outdoor, so I will probably resell the
Emap and get an etrex model at some point. I will definitely purchase from you.
for the extra investigation on using City Nav maps on the Vista. You REALLY know
what customer service is! This is a REALLY big differentiator regardless of the
product you are selling. Most people just don't seem to care.
to let you know for the record, that I am and was VERY satisfied with your service
as a company and as a person (dealing with Jo :)). I try to persuade people to
buy from you guys since I know the service is excellent and prices are difficult
to match. GPS Legend which I got from you, come in a PERFECT condition and now
gives me a lot of fun. Just an idea for you guys: it will be nice if you can come
up with some sort of sticker so I can stick it on my GPS and proudly show from
whom I bought my receiver. I wouldn't mind to have baseball cap or T-shirt if
you plan those things in a future.
Bonjour Ian, je te félicite car ton français est très bien, continue
comme cela et tu vas devenir meilleur que moi. Merci
beaucoup et peut-être qu'on aura l'occasion de faire d'autre achat chez-vous.
André [Many French-speaking customers appreciate Ian's
email and phone conversations with them in their preferred language]
Thank you very much for the time you've spent trying to solve this little problem.
Your sales support is excellent and I will definitely recommend you to anyone
looking to purchase a GPS.
had received a Legend that refused to display the correct date]
trying to contact you via email [at our old email address which
no longer reaches us], I received no responses to several emails. When
I finally called the 1-800 number, the wonderful lady on the phone was very apologetic,
and explained the situation to me (now gpscentral.ca). You should thank her, since
she calmed me down, and restored my faith in customer service.
April 03, 2001
If it's NOT
too late, could you make my order the bundle with the CDN Mapsource map CD, for
April 03, 2001
Your Vista was shipped today,
but if you like we can send you a MapSource Canada CD for $125.
April 04, 2001
Actually , given the bundle pricing of $599, I think I
should be able to talk you into $120 for the CD, but please do send ASAP. XPressPost
please !! Many, many thanks, your customer service is awesome!!
Oops, of course the bundle price for the MapSource Canada
CD with the Vista should be $120. The CD will be on its way to you today.
April 13, 2001
While I received the Vista GPS shortly after my
last e-mail, I have yet to see hide nor hair of the CDN Map CD ... I am assuming
it went out, as scheduled per your e-mail!!
April 13, 2001
So much for awesome customer service! I totally messed up on this one and it wasn't
sent out :-( However, the order has now been processed and packed and will leave
Calgary by Xpresspost as soon as CPC allows. We won't charge you anything for
shipping since we didn't deliver on time and I've taken an extra $5 off the price
of the CD (now $115.00) as a token of apology for my oversight.
April 14, 2001
Thanks for the update! I disagree though ... it's still awesome
service! We all forget things ocassionally, or make mistakes, but the difference
is what we do about it! You realized the problem, and acted to correct it ASAP,
without any excuses! A little story for you about bad customer service... [...]
You can imagine what I think of them now!! I think Mr J, XXX dealer, should look
at your example!
Its good to know about your great customer service, so I know where to order when
I return to North America next year!
Thanks for all the help and understanding,hope to talk to you in the
future and perhaps meet you when I move out there in the fall.
Hi there - if you could pass on my email address to this contact in
Ireland and say if they feel comfortable talking with me, I'd love to find our
a little more about how I can take the topo maps and more detail about the Irish
[We passed on the email address as requested,
he received the info he wanted, and we received the following:]
Wow - thanks *SO* much! This is fantastic - never would I have though
you guys would have been so helpful. Much appreciated.
great. And I'm glad I could help Nick. Definitely go ahead and send it. I really
appreciate your special attention once again!!
CommentType: Praise ......Topic: Customer Service ...Comments: Delivery
was on time, goods in fine shape. Spent last evening getting used to emap. Loaded
cdrom maps and was delighted with the level of detail. Thanks for making this
purchase so easy.
CommentType: Praise ......Topic: Customer Service ...Comments: Hi
I received my Etrex Legend Tuesday afternoon less than 24hr. after ordering it
from you. Thankyou very much for your fast and friendly service.
I just wanted to drop a note and mention that I received my Garmin's
yesterday, and they work great. Thanks very much for your excellent service and
price. I will certainly recommend you to my friends!
March 2, 2001
Thanks for the fast reply! :) i'm impressed!! never seen anyone so dedicated to
their business that they are up this late answering! if there's anywhere to praise
please do let me know :)
I just received the shipment of the carry case and handlebar mount
this morning. Now that is faaaaaaaaaaast. I shipped you back the Garmin handlebar
mount (won't be nearly as fast as yours) this morning so you should receive it
in a day or so. thank-you for the excellent service.
January 31, 2001
I received my GPS this morning via Purolator and felt the need to thank you for
the extra service. If you need a testimonial, just let me know.
I received the unit last night (Friday). Thank you very much for
your prompt service on this. Don't worry about the mistake, we all make mistakes.
When I deal with someone who makes mistakes at I know I am dealing with someone
who is human, and makes mistakes just like me. (Of course there are always those
poeple who make mistakes but are convinced they don't, those are the ones that
fool you by walking upright!) Super recovery Jo, and Great Service, and I intend
to deal with you again.
Michael [We goofed and sent Michael's
special order to someone else with exactly the same name, but were able to get
another item to him from Garmin within just a few days.]
January 12, 2001
Thank you. It is sure pleasant to deal with an excellent outfit.
If you haven't left for BC yet, would you be able to bring a Data
Cable for the 12XL?
We enjoyed meeting you very much. Our only regret was that you had
to leave so soon. Thank "you" for taking the time out from your busy and short
visit to BC to ensure customer satisfaction. You have no idea of how much that
still interested in doing some free advertising for you. Your prices are very
competitive and, your sales/service/tech. support is extremely friendly and knowledgeable!
CommentType: Praise ......Topic: Web Site ...Comments: I lied, this
is not praise at all: You guys are not using a secure web site to complete credit
card transactions!!! Anyone who would buy from you must be an absolute IDIOT.
Also, your 800 number connects to some doctors office? Doesn't really give the
customer any reason to believe that your not just a scam. Build a proper e-commerce
site and show your customers that you are a reputable business!!!! Disgusted,
e-commerce knowledged .......Name: You have my IP address... figure it out yourself.
was sent before we accepted online credit card transactions since we didn't have
a secure site (the sender was unaware of this) and alerted us to the fact that
our 1-800 number was displayed incorrectly on one page.]
Praise ......Topic: Customer Service ...Comments: Dear Jo. I just wanted to send
you a quick note to thank you and to appologize again for my previously sent messages.
The small number of e-commerce sites (and any other business for that matter)
that do respond to their customers do not, in any way, compare to the level of
customer service that you provide. You have astounded me with your high level
of professionalism, knowledge and courtesy (and patience). You are such an asset
to your company and I must ask that you foward this to your management so that
they fully realize how fortunate they are to have an employee such as yourself.
I thank you so very much and I am looking foward to speaking to you again next
You score 10 out of 10 for Customer service!
December 6, 2000
Praise ......Topic: Customer Service ...
Once again, you folks have astounded
me! Our supply depot just called me to advise that the e-map and accessories I
had ordered were here already. Well done! I had thought earlier this morning that
I should have included a separate order of a case for my own emap, and had it
included in the package delivery. I guess I should have been as quick with my
dialing finger as I should have known you would be with your delivery. Thanks
again for the great service.
communications with "Jo" were a big factor in my decision to purchase an eTrex
GPS from your company. I thank Jo, and I thank you, for making this kind of direct
customer service, even before a purchase, so informative and pleasant.
have just received the GPS, thank you for your prompt attention, and for making
this a very pleasant experience..(buying online), I shall recommend you to anyone
I come into contact with looking for any GPS equiupment.
to drop you a short note to thank you for what, in these times, is extraordinary
service! When I contacted you about a mount for my e-map, you were not only willing
to supply one, you were more than accomodating in actually delivering it to my
home! To say that I'm astounded is an understatement. With that kind of service,
I will never be dealing with anyone else on GPS products again! Once
again, thank you. I am VERY impressed!