| December 28, 2007
Hi! I just wanted to thank you very much for the great service provided. You
made our Christmas! I could not find a TomTom unit like this here in Ottawa
....they were sold out everywhere. The shipping affordable and you got
it to me in no time at all. Made my husband a happy man on Christmas morning.
Thanks so much!
Happy New Year to You! -
Just a word of praise to you folks at GPS Central. I ordered a Garmin
305 yesterday in hopes it might be here in time for Christmas. It
arrived moments ago, roughly 24 hours after I ordered. Excellent
price and blindingly quick deivery. Thank you!!! Ross, Dartmouth,
November 11, 2007
Hi Steve, I think I was in there on Friday before this email got sent out! Anyway,
that's not why I'm emailing, I just wanted to forward a note on to someone
there to mention that the lady I dealt with at the front was excellent. She
was very helpful and courteous and I appreciated the service very much. I
will be a customer again. Sincerely, -Arron
Why would you charge $15.00 to ship a piece of wire from Calgary to
Westbank B.C.? You have great prices, but your shipping sucks
big time!!! -Nick
Sorry there, Nick. We try to figure out better
ways to 'ship' for accessories like this. A one size fits all approach
doesn't work, e.g. for items under $50 or whatever, because some
items are large - and do cost $15 to ship. Until we get a weighted system,
which we may never do, it's the best we can offer. On the bright side,
it's delivered to your front door! With gas and time, it's gotta be
Sorry for my delay in replying. I did return the unit and exchanged
it for a different brand, which by the way is just perfect (Garmin
eTrex HC). This is the best GPS unit I have ever owned. I have
to say the service I recieved from GPS Central was absolutely excellent!
I didn't catch the sales person's name, but she had long dark hair.
You could not have asked for a more pleasant, informed and helpful
representative. Without a doubt, I will only purchase from GPS
Central in the future. I have passed this recommendation on to
my friends and company (BFI Canada). You folks should offer courses
to other firms on how to achieve customer service excellence! Thanks
again, Jim Moore District Manager BFI Canada Inc.
George, I was in your store wednesday of this week and you exchanged
a defective Garmin Map60Csx for me that I had not been able to test
until the 30 day exchange period had lapsed. I was very disappointed
when your support department told me I had to send it in for warranty.
The fact that you were willing to recognize not all situations fit
inside the "box" and exchange the unit restored my faith
in your company. - Brian, Medicine Hat
Hi George, Used the new Nuvi this last weekend in the States. Worked
great. Thanks again for the excellent service. I'll continue to do
sales work for you behind the scenes. The darn things are like crack,
once you start using, you can't do without! - Gord, Vice President
and General Manager
October 12, 2007
I received my GPS this morning. I am very impressed with your response time (less than 24 hours from order to receipt) and also the ease of ordering through your website. Thank you for a truly pleasant purchasing experience!
Wendy, Manager, Joint Interest
October 10, 2007
I just wanted to let you know how thrilled we are with your company! We (stupidly) attempted to order a Garmin eTrex H from another online retailer. After phoning to check that they had it in stock and then ordering and paying immediately via paypal, we then waited three weeks and didn't hear anything from them. When we contacted them to ask what had happened we got different conflicting accounts and very little assistance. After much stress and repeated emails, they finally "rushed" us our order... it still took three days to get here and low and behold when we opened it... it was an old model eTrex - NOT and eTrex H as we had ordered. After more emailing and more unhelpful comments from the retailer, we finally just asked for a refund. That was yesterday. I mailed back the wrong gps and then went to gpscentral and ordered an eTrex H. This was yesterday, around 11am. I was relieved to receive a number of emails from you yesterday detailing the status of my order - it was reassuring. So after nearly a month of complete ineptness for the other company, imagine my delight when I opened the door this morning at 10am to find the mail-lady with our eTrex H from GPSCentral!
THANK YOU, THANK YOU, THANK YOU!! You have no idea how refreshing it is to deal with a company who actually cares about what they are doing and who treats their customers well.
Keep up the good work! -
Joy, Kelowna, BC
October 7, 2007
George, I have emailed you two emails containing 6 pictures in each
from our event yesterday. I hope that they got through to you. I
don't always trust emails with attachments. Thanks again for the
prizes, they went over very well and were appreciated. Sincerely,
David | Photos in
September 26, 2007
George: Simply by taking the time to reply you have impressed me. Beats the heck out of the usual auto-response promising follow-up which never happens.I will bookmark you and keep you on my shopping list. - Chris
[Re Some concerns about shipping costs]
September 14, 2007
Thank-you for your very efficient and courteous service. I rec'd my GPS this morning! Unbelievable! I will certainly recommend your services to many many avid hunters out here in Southern Manitoba.
September 10, 2007
Dear Sir or Madam, I would like to congratulate you for the outstanding sales and service you provided me on my recent purchase of a (Tom Tom Go 720). I placed the order from Burnaby, BC on September 05, 2007 and I received the package at my Burnaby office in only 21 hours. I am very impressed and I will definitely tell my friends and business associates what a pleasant experience I had with your company. I am also very pleased with my Tom Tom, it works perfect and just as advertised.Ps/ Canada Post also came through with flying colors. Best regards, Bob
Aug 17, 2007
Your web pages are impressive. Excellent, informative (lots of links) and easy to navigate web site which is usually the case for on-line American shopping sites but very unusual for Canadian sites. Henry (AB)
Aug 17, 2007
I recently ordered a pc connector for my etrex from you. I elected to have it shipped by Greyhound thinking that would be the most cost effective. When it arrived at the local depot, I was charged $18 shipping. I want to say that this is an outrageous amount to pay for shipping that little package. It would have been cheaper to have it delivered to my door by UPS or Fedex. I am not happy with this service. Please let your customers know when ordering by internet how expensive this shipping option is. Michael (Surrey BC)
Customers tell us that Greyhound provides quick and reliable service, particularly to rural areas. I added new information to the shipping and policy sections of the website. (Note: Metropolitan delivery charges may be more expensive than door-to-door deliveries by Canada Post or FedEx.) I admit flat shipping rates don't always work out well for customers who buy a small item. Expedited and FedEx are the least expensive options at $15. We do consider weighed shipping options on occasion but, at present, there is no definite plan to implement a new shipping system. Many customers do appreciate flat fee shipping, because they know charges in advance of ordering. To this end, thank you very much for your comments.
Aug 16, 2007
I received the GSP yesterday around 10am EDT in good condition. I'll have a couple of days to test it here before the oversea trip.
Thanks much to getting it shipped quickly. I appreciate it. Best Regards, Emile (PQ)
Aug 14, 2007
Many thanks to Charlene for having very well answered all my questions today when I could finally order the GPS I had dreamed of for such a long time. I will now anxiously wait after delivery. S. Gagnon (PQ)
Aug 13, 2007
I ordered a Garmin eTrex Vista HCx handheld GPS last week.
I received the product in a very timely manner and in perfect condition.
Plenty of follow-up reports via e-mail were received throughout the wait from yourselves and Canada Post.
I would order from you again without hesitation. Thank you.
Aug 10, 2007
Thanks for all your help Charlene. You are a credit to your company, and I will recommend GPS Central to anybody I know, who is interested in buying a GPS of any kind.
Aug 7, 2007
Nice clean EASY FAST site, no bullshit flash crap to load up. Very few sites like yours left, it has that mid 1990's feel to it. Love it. Daniel (MB)
Thanks! It's crossed our minds to leave it just as it is, as a retro website. Even though we're re-designing a bit now, we're very fond of this HTML ship. I agree with you - one more ... loading... button and, cripes, a person can't even check out a Wendy's menu for staff lunches without updating a Flash plug-in...
June 11, 2007
Gil..Picked up antenna at the Greyhound depot this a.m. like you said, "it would be here the next day". I raced down to pick it up and installed it in the parking lot. It worked perfect. Thank You. I will be upgrading to a Garmin in the future, from you of course. The Lowrance was from AirMiles program so it a good starter unit at little expense.I'm going to the GPSForums web site and post some favorable news about you and your company.Thanks againPaul
May 30, 2007
Thanks, I actually got it this morning!
Appreciate the great service.
June 1, 2007
Just to let you know that I just recieved my order today. Thank you, and was a pleasure doing business with you. Richard
May 21, 2007
Hi, I would like to add to this order that we were referred to your site by http://www.geocaching.com/ admins and users. Thanks.
May 16, 2007
Just want to let you know that the package came in just after your reply-email. I didn't expect it to arrive that soon. That's less then 3 days from ordering, to delivery in the Netherlands, really amazing!
Exactly everything which was ordered, was in the package.
Thanks for the quick delivery, and for the quick reply to my email.
May 15, 2007
I just stopped by the store and picked up some Ram mounts for my 60CSx. I was telling a few people about the Calgary Area Trail Mapping Project, so I figured I'd give you the link.
Check it out. -
May 8, 2007
Dear GPSCENTRAL; Thank you very much for the prompt response. Moe.
May 2, 2007
To Whom It May Concern:
Working for a company that is very much concerned about Customer Satisfaction/Loyalty and having Customer Service in the forefront of my daily actions, I feel compelled this morning to tell you how truly impressed I am with my recent online purchase from your company.
I ordered the Garmin Edge 305 bundle online at 2pm yesterday and I am already in receipt of the unit 9am the day after and on the opposite coast.
Because of my busy schedule I conduct most of my purchasing online and had good, acceptable and bad experiences but your company and Purolator have by far exceeded my expectations! Not only am I satisfied that I have paid a very competitive price for the unit but the entire transaction from the easy navigation of your website to the surprise this morning was the best online purchase experience I ever had!
I will recommend your company to my colleagues and friends!
Best regards, Christian Schlager
Sales Operations Manager
BMW Group Canada
May 1, 2007
Hello folks: Everything from this order arrived as described. Thanks for your help and prompt service. with best wishes, Bruce
April 30, 2007
Hi, I am writting to thank You for the great service & product
everything fit perfect. But,I need 1 ball assembly to mount Ipod holder
ap-14.I"m not sure which one so please e-mail me.Also where
would I purchase contacts that fit in garmin holder ga 19,so
charger can be pluged in. Thank You in advance for Your help
. -Terry [Followed up!]
George, You guys rock ... your customer service is fantastic. The
Garmin GPS that it bought from you needed some repair and the repair
depot wants the original invoice. I called your Product Support desk
and the person who answered the call faxed me the invoice within a
few minutes. Any one can expect great service when they are about
to spend some money, but the true character of an organization is
shown when a small request like this is treated as well as a new purchase.
Please thank the help desk on my behalf. Mike
Thanks for unexpectedly prompt delivery! Theresa
Hi George, I received your parcel today and wanted to thank you for
the generous donation for the event. I have placed GPS Central on the
cache page prize donation list and will certainly sing your praises
at the event. Thank You Again Edith [Geocaching: A Prelude to Summer
BBQ #2 - Ponderosa Pines Campground Hopewell Cape N.B. Saturday May
I'm writing to express my thanks for the generous donation you provided
for the CITO I organized on Saturday [St. Alberta, Lion's Park/ Sturgeon River AB].
The event was a resounding success, with 35-40 attendees. We had
the park cleaned top to bottom with an hour to spare. Everybody
really appreciated the donations, and said to thank you on their behalf. Please feel free to log your attendance at this CITO, as your donations were instrumental in its success.
Best Regards, Ron Heigh, C.Tech. Project Co-ordinator
My name is Frank B. and am a local Calgary geocacher. At our CITO
(Cache In, Trash Out) event today, I was the lucky winner of the eTrex
Legend Cx unit that was so graciously donated by GPS Central. I can
certainly say that you have a very loyal customer base in the Calgary
geocaching community. The comments at these events are always extremely
positive in regards to your store, staff and service... regards, Frank
George and Jesse, INTERNATIONAL
CITO DAY! ... CACHE IN, TRASH OUT
Just a quick note to thank you all again for the wonderful donation
of the GPSr, the discounted T shirts and the freebies!! We had an
awesome event with about 80+ people attending in beautiful sunny weather
in Edworthy Park. People wore their T shirts with pride: Picked up
loads of trash: And were really happy when they won: Thank you!! We’ll
do the event again in October!! Best wishes Miles More pics of the event
in our Photo Gallery>>>
April 5, 2007
Just wanted to drop you a quick note to let you know how impressed I am with the service of your staff. I had purchased a e-trex vista and have had problems with two of them so I exchange the last one for the gpsmap 76s. Jesse and Charlene (think that was her name) where very helpful and the quick service was great. I have recommended your business to a few of my friends and you can count on more to come.
Thanks again, Rob N.
Hello, I received my latest order (...) on Monday April 2. I truly
appreciate you waiving the shipping charges. As I mentioned, had I
done the proper research, I would have placed all three of my orders
at one time. I commend you on your high level of customer service
and will definitely recommend your company as I embark on my first
season down at the harbour. Regards and thanks, Sean (Port Elgin,
Thank you very much for your efforts in getting this shipped today.
I appreciate the extra effort that it took to make it happen. This
item is being shipped to one of my customers and he will be very appreciative
for the quick response. You have made a first-time GPS Central customer
very happy! Congratulations on a great site backed by great service.
Just to let you know that my order [...] arrived in a timely fashion,
complete & in a good state. Excellent service, thanks. Luc
guess I'll be a Garmin supporter forever! <smile>
Per your suggestion, I wrote to Garmin with the same note I sent
you, and their response is included below [StreetPilot 2720].
As I said to them, "Pretty impressive"... It is service like this
that will keep me as a dedicated Garmin customer forever! Well
done!! I have used Garmin since the early 1990's, and will
obviously continue to do so! Refreshing, you are! Cheers, Ted
I ordered a Lowrance H20-C from you're store yesterday. I was expecting
to receive it this Thursday or Friday. It showed up this morning!!
To say the least I am very impressed with how prompt you shipped the
product. Not to mention the price was fantastic! If I have any future
purchases relating to GPS products you will be the first store I will
consider. I have a lot of friends who boat/fish a lot and will be
sure to recommend you're store. Thanks, Paul
I received the order today March 9, 2007 at 11:00 a.m. Great service,
will buy from you again. Highly recommended Regards H.R.
Hi guys, just wanted to drop you a note as to how pleased I am dealing
with your shop online. Nice. Good helpful staff. Click
to read more>>
My order was processed on Monday morning and I received it the very
next morning in Vancouver. I had it shipped by air as I am going to
New York this week and needed it fast. Thank you for the great service!
I will definitely be ordering from your store again. David
March 4, 2007
Dear GPS Central,
I' m writing to tell you of a few thoughts about
my new Garmin Nuvi 350. Click to read more>>
Thanks for the FAST service mount arrived yesterday!
Hi: I received my order on Monday the 5th. I am very pleased with
your service and prices. Keep up the great work and best wishes. Victor
I found you on a Google search screen (sponsored link). I ordered
from you because you have an incredible reputation in the newsgroups.
Where I normally expect to find complaints I read only good things.
Please convey my thanks to Gil Grandahl for answering my questions
carefully and clearly ...!!
Had to take a minute to tell you how impressive Roxy was on the phone.
I am involved in a humanitarian project trying to recover a body of
a young man that drowned on Lake Nippissing in Ontario. Roxy was friendly
and extremely knowledgeable on the product and how it interacts with
the hardware. Thanks Martin
Hi Monsieur Valentine! I had received my 60 CSx and it's amazing,
it's a great machine!! You have a very good service! And at the next
purchase, maybe! Eric (Lots-Renversés, Québec)
I would like this message to get to the very TOP of your company...
The co-operation of your staff has been excellent in helping me resolve
my problems of the Tom Tom 910. I wish that that you take this message
as a commendation to your staff and I certainly hope to deal with
you in the future. Once again thank you....
John (Timmons ON) Duly noted and done!
You seem to have the most comprehensive listing of GPS units I have
found, and I phoned and Karen was extremely helpful in my making a
decision as to which model to order.
I just want to say a big thank you for expediting my order so quickly
- the item arrived early this morning - an amazingly quick time. I
am so impressed with your service - you do an amazing job, both your
customer rep guy (I am really sorry that I didn't note his name -
he was really patient with me) and your online ordering service. I
am happy to recommend you (and I do!) to others. Kind regards Roz
Ok you win! I order tons of stuff online, and I've never seen a package
shipped out in a half hour! I wish all suppliers were like you. I
will be back. Andre