POLICIES & INFORMATION
PRICE AND CUSTOMER SERVICE POLICY
Our aim is to provide the highest quality customer service within Canada, and to treat customers and competitors alike, with respect, honesty and good humour. Whether your priority is competitive prices, exceptional customer service, extensive product knowledge, a wide range of stocked products, a realistic return policy or fast & reasonably priced shipping, we will do our best to provide it all from one proudly Canadian location.
Our BEST TOTAL PRICE ASSURANCE Policy
let us know if any other Authorized Canadian online/retail dealer is offering GPS products for online
sale at lower bottom line prices, so we can
offer you the best total deal on identical in stock items
after shipping and taxes are taken into account.
To request a price match, please click
here to send email with the URL of the Canadian Authorized
Dealer web page where you found the lower priced in stock item offered for online sale and we will match any regular
price providing authenticity and availability can be verified.
the total price for your product. E.g. PST, other taxes,
shipping (no PST in Alberta, our location. We do have to charge PST to BC customers).
If quick shipment of your order is important, check whether an item
is In stock against minor price differences at other stores. We have most products
IN STOCK and ship fast.
Note that Online auction confirmations of products
from Garmin and other major manufacturers are not accepted
for warranty verification, and Garmin will not replace
missing components from any package purchased through an online
Our price match offer does not cover
newly overhauled products
- products in short supply or on backorder with our supplier
- products advertised by non-Canadian dealers
- products advertised by unauthorized dealers
- products advertised by non-online/retail dealers
may not be able to match clearance prices or those of
goods being dumped on the local market, but we will attempt
to match any genuine prices for identical items currently
offered for online sale by retail dealers for in stock
In addition, if the price of an item drops from the date that it was purchased, regretfully we cannot provide a price match guarantee (price protection). This is because we already offer the lowest price possible on all our products. These prices fluctuate with market conditions from day to day, as well as we do not get advanced notice when suppliers change their prices.
We carry a wide range of recreational and marine products and
accessories IN STOCK for rapid shipment, and can quickly import
many special order items.
can place an order with GPS Central online using our secure checkout,
by phone, fax or email, or you can call at our Calgary office
to purchase directly.
or HST in participating provinces must be added to all orders. GST
is not charged on orders shipped outside Canada.
Online Orders with Credit Card or PayPal.
2. Telephone Orders Please call our Order Desk at 1-800-585-9331
with your order information.
Orders If you prefer to place an order
by fax, please send your requirements
(Quantity, Part Number, Description, and Shipping Method) to 1-403-239-1408 along
with your name, contact phone number, credit card details (card number, expiry
date, and billing address) or other payment information, shipping address and
phone number (if different), and email address if available. Receipt of faxed
orders will be acknowledged by phone or email.
4. Mail Orders If you prefer to order
by mail is your preference, send your
requirements (Quantity, Part Number, Description and Shipping Method)
to GPS Central, #8, 711 48th Avenue SE, Calgary AB T2G 4X2 .
Please include your name, contact phone number, credit card details
(card number, expiry date, and billing address) or other payment
information, shipping address and phone number (if different),
and email address if available. Receipt of mailed orders will be acknowledged
by phone or email.
Visit our Calgary store Although
a large part of our business is conducted on the internet,
you are welcome at our Calgary retail store at #8, 711 48th Ave SE. We
have many models available for hands-on use to help you with
your choice, and a huge range of accessories. The
prices we charge in store are the same as our internet prices.
Pre-paid orders can be collected at any time during normal
business hours. Let us know when you plan to pick up your
order so we can have it ready.
accept VISA, VISA Debit, MasterCard, American Express, Discover, PayPal and money orders/bank
drafts for payment
from within Canada and USA. PayPal is routinely
accepted for international orders.
Cash and Interac payments are also accepted at our Calgary office.
Purchase orders may be accepted from Government Departments
and select other organisations at our option. VISA and MasterCard
payment in US dollars can also be accepted if you prefer. Please
email or phone us if you have questions about ordering, shipping
and payment from outside Canada.
BY CREDIT CARD
Please be sure to provide your exact
and telephone number
(the address and phone number your credit card bank has on file
for you) when you order. Incorrect information will cause
a delay in processing your order. We may use this billing address
information to verify the credit card information you provide and
to receive a transaction authorization approval. Additional verification
may be required for credit card orders charged to international
credit cards or shipped to an address other than your billing address.
A valid signature on file may be required before shipment.
card orders are billed to the credit card only when the order is
ready for shipment. All orders are manually reviewed and GPS Central
reserves the right to refuse suspicious credit card transactions
or those for which we experience difficulty obtaining bank authorization.
Payment by money order, bank draft or PayPal may be
accepted in lieu in these cases.
As part of our order processing and for our mutual protection, GPS Central verifies your billing & shipping addresses with your credit card provider. Please be advised, if either of the addresses you provided are not on file with your credit card provider it may delay processing your order.
BY MONEY ORDER OR BANK DRAFT
make payable to GPS Central and mail your payment to:
#8, 711 48th Ave SE
AB T2G 4X2
BY CASH OR INTERAC
you visit our Calgary office you have the options of paying by cash
or Interac. We also accept VISA Debit on online orders.
orders are accepted from Federal & Provincial Government Departments,
Educational & other institutions as well as from some businesses,
subject to credit approval.
GPS Central Wholesale Division handles sales to resellers.
SHIPPING METHODS CANADA
Canada-wide, we offer a choice of FedEx and Canada Post shipping services from Calgary, Alberta, and are able to accommodate special shipping requirements. The flat rates cover shipping, packaging, handling, and insurance for orders including a SINGLE receiver and/or accessories. We reserve the right to reduce shipping costs for orders with low total weight, or to increase shipping costs for orders with excessive weight, which exceed dimensional weight levels, or which are being sent to remote areas where shipping rates are higher than normal. All shipments we send with a item value of above $100 require a signature on delivery.
Shipping for more information.
GPS Central reserves the right to refuse credit card sales and shipments to certain countries. Orders are not normally accepted from countries which do not appear in the country list of our shopping cart.
At present, we routinely do not accept credit cards for international orders due to address verification requirements. Payment may be made via PayPal.
The actual shipping rate charged may depend on the size, weight and value of your order.
By selecting an international shipping method you acknowledge that you will accept charges for any customs, duties and taxes payable outside Canada. We suggest that you check with your local customs office for rates prior to ordering. If any international customs, duties or taxes are charged to us, they will automatically be charged back to your credit card.
Our goal is to ship all orders COMPLETE within 24 hours; same day
is our aim if the order is received by 1:00 PM Mountain Time. Orders received after
this cut-off time may be shipped the same day. After you place
the order, log on to your account at any time to check its status. If your order includes an item that is not in stock, your order
will be held for COMPLETE shipment as soon as the item becomes available,
unless you request PARTIAL Shipping (see below).
If you request *PARTIAL
SHIPPING* > Enter in Comments field at Checkout please.
In stock items will be shipped immediately. Any backordered items in your order will be shipped separately at a later date. Normal shipping rates apply for all shipments.
If your order includes an Advance Order for a yet to be released
product and you request PARTIAL Shipping, the Advance Order will be
treated as a separate order. Normal
shipping rates apply for all shipments.
Feedback & Comments
If you need to cancel an order for any reason, please call 1-800-585-9331 or email (firstname.lastname@example.org) for assistance. If your order has not already shipped, we can cancel your order. If your order has already shipped, we can accept a return under the terms of our Customer Satisfaction Return Policy.
The GPS products that we sell are covered by a 1 year manufacturer's warranty. In most cases, if you have a functional problem with an item within 10 days of your purchase, GPS Central will replace the product for you. See Return
below. After 15 days from shipment date, the terms of the manufacturer's
warranty apply and you must deal directly with the manufacturer
for warranty issues.
expert Technical Support or advice about defective items after 15 days
from your purchase date.
GPS Central also
offers extended warranties. See Extended Protection Plan here
Christmas Holiday Return Policy:
Our Customer Satisfaction Return Policy is extended until January 15, 2019 for items purchased between October 15 and December 31, 2018. Please note, all items returned must be in unused/unopened condition or it may be subject to a 20% restocking fee as per our Return Policy.
MUST request a Return Merchandise Authorization number by
email before returning any items to us (click
here for RMA Request information.)
RMA numbers are valid for 10 business days: the return must reach
us within that time.
The RMA number must appear clearly on the shipping package, and
on a copy of your receipt enclosed with the return.
Please do not use the product box itself as your shipping package.
Please use a return shipping method which issues tracking or identification
numbers and which requires a signature on delivery, so that you
can be assured that the item has been received by our Returns Department.
Customer Satisfaction Returns
If you are not satisfied with your purchase, please contact us (email@example.com) and a credit will be offered upon return of the product. All customer satisfaction returns must be reported within 10 days of order receipt. For a full Customer Satisfaction refund to apply the item itself, all packaging, manuals and original accessories must not be marked or damaged in any way. Shipping and handling fees are not refundable, unless an order has been shipped in error by GPS Central.
A restocking fee of 20% may apply on product returned for refund.
We reserve the right to refuse a return on any product. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return. Product in which the UPC bar code is removed from the package (as when applying for a rebate) or which have been registered with the manufacturer cannot be accepted for return.
Full credit may be applied for an exchange or store credit on products that are returned in original and undamaged condition including all original packaging and warranty cards. If the product is not returned in ‘as new’ condition, a 20% restocking fee will apply. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return. We reserve the right to refuse a return on any product that does not meet these requirements.
Products in which the UPC bar code is removed from the package (as when applying for a rebate) or which have been registered with the manufacturer cannot be accepted for return.
Special order items, antennas, books and software are not refundable or exchangeable.
Return Policy on Amateur Radios
(Including but not limited to Icom, Yaesu, Kenwood and Alinco)
A RMA number must be obtained within 10 days of the order ship date
- A radio may be returned for exchange/refund, if the radio has not been connected to a power source or an antenna.
- Should a radio have issues after being powered, it is considered a warranty item. The radio will be tested in-house, if it is deemed defective, our technical service centre will determine if the radio is sent away for repair or replaced.
- Warranty is void if a radio is modified in any way by anyone.
A RMA number must be obtained within 10 days of the order ship date. Product found to be defective may be returned to us for replacement (same item only). After 10 days, the terms of the manufacturer's warranty will apply and you must deal directly with the manufacturer for warranty issues (see Warranty Policy).
Product Replacement: The replacement item will be sent to you at no charge by either Xpresspost or Expedited Parcel once the defective item is received.
If you prefer, we can send you a replacement immediately (subject to availability). Immediate replacement would require the replacement product to be paid upon shipping and a refund issued upon receipt of the defective item. For an Immediate Replacement, please submit your order online, selecting whichever shipping method you prefer, and note your RMA number in the Comments & Feedback field (at the end of the Order Form). If you have upgraded the shipping method, the difference between Expedited Parcel/Xpresspost will not be refunded; shipping charges will not be refunded if additional items are ordered at the same time.
Product received in damaged condition must be reported within four (4) days of delivery.
Opened software cannot be returned unless defective. By opening software, you agree to the license agreement established by the software publisher and we must abide by these terms. PLEASE MAKE USE OF ONLINE MAP VIEWERS TO CHECK WHETHER MAP COVERAGE IS SUITABLE FOR YOUR REQUIREMENTS BEFORE OPENING ANY SOFTWARE PACKAGE!
GPS & Software Bundles Any GPS model that includes bundled software cannot be returned if the software has been opened or unlocked. If the software package has been opened but the CD is unopened and the software has not been unlocked a 15% restocking fee will be charged. By opening software, you agree to the license agreement established by the software publisher and we must abide by these terms. PLEASE MAKE USE OF ONLINE MAP VIEWERS TO CHECK WHETHER MAP COVERAGE IS SUITABLE FOR YOUR REQUIREMENTS BEFORE OPENING ANY SOFTWARE PACKAGE.
Special Order Items
Orders placed specifically for items not stocked and volume orders of the same item are not eligible for return or refund.